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If you're looking to improve bug visibility and optimize test management workflows, integrating bug tracking systems (BTS) with ReportPortal is an efficient way. This allows you to log, view, and manage issues, making defect tracking smoother and faster.
This article explores the most popular BTS plugins supported by ReportPortal, their features, and how they can enhance your QA process.
What are BTS plugins?
BTS plugins connect ReportPortal to external issue tracking. This allows you to:
Submit tickets right from failed test cases.
Link issues to test results for better traceability.
View existing issues without switching tools.
Benefits of integration with BTS
Easier bug reporting No need to open your BTS and create defects manually – create bugs right from ReportPortal in just a few clicks.
High-quality bug reports Bugs come with all the necessary logs and attachments automatically included – no extra effort required.
Real-time sync Track bug progress without leaving ReportPortal, thanks to automatic status synchronization with your BTS.
Link to existing bugs Easily connect test failures to existing issues using their IDs – no duplication, full traceability.
Supported BTS in ReportPortal
Let’s take a look at the BTS plugins available in ReportPortal.
1. Jira Server
Jira Server was replaced by Jira Data Center in 2021. ReportPortal supports integration with Jira Data Center as well.
Ideal for: Enterprises with private infrastructure and advanced Jira configurations.
Characteristics:
Deployment type: On-premises (self-hosted)
Free plan: Not available
Issue type selection: Supported (e.g., Defect, Story, etc.)
Custom field mapping: Supported
Real-time synchronization: Supported
Issue linking: Supported (e.g., blocks, duplicates)
Test-to-issue linking: Supported
Automatic context sharing: Logs, screenshots, and comments attached
OAuth support: Not supported
Automation capabilities: None
Unique features: Self-hosted Jira with workflow integration
2. Jira Cloud
Ideal for: Agile teams using Atlassian Cloud for fast-moving product development.
Characteristics:
Deployment type: SaaS (Cloud)
Free plan: Available for a limited number of users
Issue type selection: Supported (e.g., Bug, Task, etc.)
Custom field mapping: Supported
Real-time synchronization: Supported
Issue linking: Supported (e.g., blocks, duplicates)
Test-to-issue linking: Supported
Automatic context sharing: Logs and attachments included
OAuth support: OAuth 2.0 supported
Automation capabilities: Limited, depends on Jira config
Unique features: Cloud-native Jira integration with secure auth
3. Azure DevOps
Ideal for: Microsoft-centric teams managing projects through Azure DevOps.
Characteristics:
Deployment type: SaaS
Free plan: Available for a limited number of users
Issue type selection: Supported (e.g., Task, Bug, etc.)
Custom field mapping: Basic support
Real-time synchronization: Supported
Issue linking: Limited support
Test-to-issue linking: Supported
Automatic context sharing: Logs and test data shared
OAuth support: Not supported
Automation capabilities: Not available
Unique features: Area/Iteration Path config; Microsoft ecosystem
4. GitLab
Ideal for: Teams using GitLab for both version control and issue tracking.
Characteristics:
Deployment type: Cloud and Self-managed
Free plan: Available for a limited number of users
Issue type selection: Supported via CI/CD failures
Custom field mapping: Labels and milestones
Real-time synchronization: Supported
Issue linking: Basic linking supported
Test-to-issue linking: Supported
Automatic context sharing: From failed tests
OAuth support: Not supported
Automation capabilities: Not available
Unique features: Tight CI/CD integration, test results in pipelines
5. Monday
Ideal for: Product-focused teams using Monday for visual tasks and bug tracking.
Characteristics:
Deployment type: SaaS
Free plan: Available for a limited number of users
Issue type selection: Via board items
Custom field mapping: Maps test metadata to board columns
Real-time synchronization: Two-way sync via automations
Issue linking: Basic, through board structure
Test-to-issue linking: Supported
Automatic context sharing: Logs and test info included
OAuth support: Supported
Automation capabilities: Rich built-in automations
Unique features: Visual boards and workflow triggers
6. Rally
Ideal for: Large organizations managing high-complexity Agile portfolios.
Characteristics:
Deployment type: SaaS (Enterprise-grade)
Free plan: Available for a limited number of users
Issue type selection: Supported (with tagging, severity, etc.)
Custom field mapping: Supported
Real-time synchronization: Supported
Issue linking: Full traceability
Test-to-issue linking: Supported
Automatic context sharing: With issue submissions
OAuth support: Not supported
Automation capabilities: Limited/custom
Unique features: Hierarchical teams and Agile portfolio management
With our plugins, every failure is linked to the work item in BTS, along with logs, screenshots, and comments – so there’s no confusion and nothing gets lost. By having this data, teams eliminate the need to switch between tools, allowing them to detect, report, and resolve issues more quickly.