Issues Troubleshooting
The Issues Troubleshooting section is dedicated to helping testing teams identify and resolve common issues that may arise while using ReportPortal. This section provides targeted, practical guidance for understanding potential system challenges that can impact test automation processes. Here, you’ll find practical advice and step-by-step troubleshooting techniques for tackling various errors and system alerts, designed to ensure that your workflows run smoothly, minimizing disruptions and maximizing productivity.
Each guide focuses on a range of frequent issues that teams encounter and offers clear solutions that can be implemented quickly. By using these troubleshooting resources, you’ll gain the insight and skills needed to assess problems effectively and take corrective actions before they escalate. This proactive approach can save valuable time and resources, allowing your team to concentrate on improving efficiency, optimizing test coverage, and improving software quality.
Additionally, this section covers advanced tips for recognizing patterns in recurring issues, enabling you to adjust configurations and workflows for greater reliability. Whether you're managing large volumes of test data or troubleshooting integration issues, the Issues Troubleshooting section equips you with the skills and techniques to enhance stability and resilience across your test automation processes. By staying prepared and knowledgeable, you can ensure a smoother, more efficient testing experience with ReportPortal.
📄️ Tuning CI tool
How to provide parameters via system variables in the CI tool (for example - Jenkins) for our continuous testing platform.
📄️ Issues with JIRA bug tracking system: how to resolve
In case user is connecting to JIRA system and gets the error like
📄️ How to avoid local execution reported into project space
Option 1:
📄️ How to add a test stack trace to a description automatically
You can make your process of a test analysis more convenient and quick by adding a description for failed tests that will include a last error message from the test log.
📄️ Issues with LDAPS: how to resolve
When configuring LDAP to work with ldaps
📄️ Resolve Analyzer Known Issues
Problem 1. Auto-Analyser doesn't work. Analyzer health check status failed: OpenSearch is not healthy
📄️ How to check LDAP connection
Firstly, check the availability of your LDAP server from the server when ReportPortal is installed. For example, use the command ldapsearch.
📄️ How to clean up the ReportPortal database using PG_REPACK
Description
📄️ How to clean up the ReportPortal database using VACUUM FULL
General information
📄️ How to resolve issues with migration to the new version
Error: Dirty database version XX. Fix and force version.
📄️ Email Notification Issues
In case of observing issues with email notifications when email service stopped processing messages, RP administrators should be aware of some kinds of known issue types: